Meet the Team

Step by Step and Side by Side provide professional, confidential, fee-based support services for seniors and families navigating complex life transitions.

Smiling woman with pearl earrings in gray sweater

Nancy Dykeman CSA, CLTC

Care and Crisis Advocate

Nancy Dykeman, CSA, is a Care and Crisis Advocate who helps people navigate major life changes with clarity and confidence. A Certified Senior Advisor with a background in funeral service, long-term care, education, and caregiving, she provides trusted, experienced guidance to help families make informed decisions with confidence.

Smiling woman with short gray hair and glasses

Erin Travers

Support and Stability Advocate

Erin Travers is a Support and Stability Advocate who helps people organize, navigate, and take the next step through major life changes with clarity and confidence. With a background in customer advocacy, corporate communication, and big data, she delivers common-sense solutions that help people move forward.